The Homespun Loft
Thank you for visiting The Homespun Loft!

About Us

The Homespun Loft is an online retailer, based in the United Kingdom, selling craft fabric and Primitive home decor. All of the prices on the site are in UK British Pounds Sterling (inc. VAT).

When you place an order you will receive an email confirmation. We will process and dispatch your parcel and send you another email to let you know it is on its way.

Orders are posted using Royal Mail for large letters/small parcels and for larger parcels a courier service. Parcels will normally be posted within 2-3 working days of receiving cleared payment. All parcels are packed great care and items should be delivered to you in perfect condition! Proof of Posting is obtained for all parcels and you will be provided with any tracking information available.

Once parcels have left The Homespun Loft, they are in the care of the delivery companies. Should any item become lost, damaged or broken during transit then The Homespun Loft will pursue a claim on your behalf. Please let us know if you have any problems and we will do our utmost to help you.

If you have a question about an order or have a general enquiry then please don't hesitate to email or telephone and we will get back to you as soon as possible.

If you would prefer to telephone or email through an order then please do!* It would be very helpful if you could quote each items 4 digit number.

* Please note that we can’t accept credit cards for telephone orders, we will send you a PayPal invoice.

UK Delivery Charges

Value of Basket

£0.00 to £14.99 - delivery £3.50 or less*
£15.00 to £24.99 - delivery £3.95
£25.00 to £39.99 - delivery £4.75
£40.00 and above - FREE delivery (2nd Class)

*Within this price range, delivery may be less than £3.50 when ordering light/thin items that can be sent as a Royal Mail large letter (excludes flannel fabrics) delivery charges for large letters start from only £1.30

Delivery charges are calculated at checkout, you will be able to see the price before choosing to continue with your order.

Payment

We accept PayPal payment through a secure cart system.

Please don’t worry if you don’t have a PayPal account, you can pay via PayPal as a guest using your credit card without requiring you to become a PayPal member. We are also happy to accept UK cheques, please just ask for details! Payments are due in full within 7 working days of order please, or items will be re-listed and your order deleted.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order from The Homespun Loft and return the goods within 14 working days for a full refund, including the cost of the original delivery. Refunds will be made within 30 days.

Fabric that has been cut to your requirements is not refundable unless it is faulty. Other items are refundable but must be returned in their original packaging and in an unused and saleable condition.

You are responsible for the cost and risk of loss or damage when returning the goods, so we strongly recommend that you purchase sufficient insurance from the Post Office to cover the value. Returns should be sent to the address on the "Contact Us" page.

These terms apply to your order. We may change our terms and conditions at any time, so please don’t assume that the same term will apply in the future.

Please be assured that The Homespun Loft places customer satisfaction as its top priority and are here to help with anything!

Privacy Policy

The Homespun Loft respects your privacy and we do not disclose personal information with other third parties other than when order details are processed as part of an order fulfilment, for example, providing your address to the delivery company. In this case the third party will not disclose any information to any other third party.

Cookies are used on this site purely for the functionality of the site - to aid site navigation and to keep track of items in your shopping basket.

International Orders

I welcome International orders*

Please note, delivery/shipping charges shown on the site apply to UK orders. If you would like to place an International order, simply go through the checkout process and "pay now" using PayPal. The shipping price shown will NOT be accurate at this point, we will weigh your parcel and then send you a PayPal invoice for the additional International shipping costs needed.

All International parcels will be sent using Royal Mail "International Tracked and Signed" service. Once we have received the full shipping costs your parcel will be posted and you will be emailed the details to track your parcel from our door to your door!

You are responsible for any charges/custom fees/taxes that may be payable upon receiving the parcel in your country.

*some Country restrictions apply.